Terms of sales
Tickets and bikepasses PaganellaTerms of sales
Skipass and bikepass terms and conditions
Things to know before you buy a ticket
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No refund will be due in case of partial or total closing of lifts and slopes/trails (also for advanced closing). Even in the event of illness, accident or bad weather
- When picking up the ticket, the customer must check that it corresponds with his/her request. After buying, the ticket can not be neither modified nor refunded
- The ticket can not be given to another person. In case of a ticket transfer to third party (even if temporary), the ticket will be immediately confiscated
- The customer must keep the ticket in a good condition. Anyone who loses their ticket or whose ticket is damaged, has no right for a refund of the deposit (€5) if provided
- Lost tickets can be issued again only if they are traceable. The cost of the new issuning is €10 (+ €5 of deposit). This amount cannot be refunded in case of finding of the original ticket. Hourly and points tickets, trek pass and one way/return tickets can not be issued again in case of loss
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The purchase and consequent holding of a ticket implies full knowledge and acceptance of the terms of sale
CAUTION: Purchasing a lift ticket, the user is conscious and well informed about health conditions of him/her self and relative parents or people composing the family unit (meant as people sharing with the user hotel’s room, flat, car, etc..). On the contrary, the user will commit to don’t use the lift and eventually alert the staff, according to procedures, about the appearance of symptoms. It’s forbidden getting on the lifts with body temperature higher than 37.5°C
General terms of sale
Updated on June 6th 2020
